Shipping Policy
Thank you for shopping with us. This Shipping Policy explains how orders are processed and delivered.
Order Processing Time
Orders are typically processed within 2–5 business days (excluding weekends and public holidays).
During peak seasons, promotions, or special releases, processing times may be slightly longer.
You will receive a confirmation email once your order has been shipped.
Orders are dispatched from Canada or Hong Kong, depending on stock availability.
Domestic Shipping
Domestic shipping typically takes approximately 3 business days after dispatch.
Shipping rates are calculated at checkout based on your location and selected shipping method.
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control.
Risk of loss transfers to the customer once the order has been handed to the shipping carrier.
International Shipping & Customs
International shipping typically takes approximately 14 business days after dispatch.
We ship internationally to select countries.
For international orders:
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Customers are responsible for all customs duties, import taxes, brokerage fees, or other charges imposed by their country.
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Customs processing may cause delays beyond our control.
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We are not responsible for items held, delayed, or rejected by customs authorities.
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Shipping fees are non-refundable for refused international shipments.
Please check your country’s import regulations before placing an order.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed as delivered by the shipping carrier.
If your tracking shows delivered but you have not received your package, please:
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Check with household members or neighbors
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Contact your local postal service
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File a claim directly with the carrier
We will assist where possible but cannot guarantee replacement for carrier-confirmed deliveries.
Contact Us
If you have any questions about shipping, please contact us at waveyourway@gmail.com
