Refund and Returns Policy
Return Eligibility
Returns must be requested within 14 days of receiving your order.
To be eligible for a return:
-
The item must be unused and in original condition
-
The item must be in its original packaging
-
Proof of purchase is required
Non-Returnable Items
The following items are not eligible for return:
-
Custom-made or personalized orders (no return or exchange)
-
Earrings (for hygiene reasons)
-
Sale or clearance items
-
Gift cards
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 5 days of delivery with photos of the item and packaging.
We will assess the issue and provide a replacement or refund where appropriate.
Refund Process
Once your return is received and inspected:
-
Approved refunds will be issued to the original payment method
-
Shipping fees are non-refundable unless the return is due to our error
-
Customers are responsible for return shipping costs unless the item is defective
Refund processing times may vary depending on your payment provider.
Jewellery Warranty
We provide a 3-month limited warranty from the date of purchase.
During this period, we offer free repair service for manufacturing defects or structural issues not caused by misuse.
The warranty does not cover:
-
Normal wear and tear
-
Tarnishing due to improper storage
-
Damage caused by accidents, misuse, water, or chemicals
-
Lost items or missing parts
Customers are responsible for shipping costs when sending items back for warranty service unless otherwise agreed.
Contact us at waveyourway@gmail.com for questions related to refunds and returns.
